Effective Date: 25th August, 2023
At Dratech International Limited (“we,” “our,” or “us”), we strive to provide the highest quality services and products to our clients, customers, and participants. This Refund Policy outlines the conditions under which refunds may be issued for payments made to us for products, services, or event registrations, including but not limited to participation in the Dratech African Innovation Award and other initiatives. By making any purchase or registration with us, you agree to the terms set forth in this policy.
1. Eligibility for Refunds
Refunds will only be issued under the following conditions:
- Products: For any physical or digital products purchased from Dratech International Limited, you are eligible for a refund if the product is defective, damaged, or significantly different from what was advertised. Requests for refunds must be made within 7 days of receiving the product or service.
- Services: For any service purchased, including consulting, training, or event participation, refunds will only be issued if:
- The service was not provided in accordance with the terms agreed upon at the time of purchase.
- The service was cancelled by Dratech International Limited.
- Event Registrations: Refunds for events, including but not limited to the Dratech African Innovation Award, are subject to the specific terms and conditions of the event. Generally, refunds for event registrations will only be granted under the following conditions:
- The event is cancelled or rescheduled by Dratech International Limited.
- You cancel your registration within [Insert Refund Period] days before the event.
No refunds will be issued for late cancellations or no-shows unless expressly stated otherwise in the event terms and conditions.
2. Non-Refundable Items
The following items and services are non-refundable:
- Products or services purchased at a discount or under a promotional offer.
- Custom or personalized products unless defective or damaged.
- Fees associated with third-party services or platforms.
- Any payments made for events, services, or products where a “no refund” policy is clearly stated at the time of purchase.
3. Refund Process
To request a refund, you must:
- Submit a Refund Request: Contact our customer support team at [Insert Email Address] or call us at [Insert Phone Number] to initiate the refund process. You will need to provide your order or registration details, proof of purchase, and the reason for your refund request.
- Approval Process: Once we receive your refund request, we will review it within [Insert Review Period] business days. If approved, we will notify you via email or phone and begin the refund process.
- Refund Method: Refunds will be issued via the original method of payment used during the purchase. Depending on your financial institution, it may take up to [Insert Number] business days for the refunded amount to be credited to your account.
4. Cancellations by Dratech International Limited
In rare instances, Dratech International Limited may need to cancel a product order, service, or event due to unforeseen circumstances (e.g., insufficient participation, technical issues, or other operational reasons). In such cases:
- You will be notified promptly, and any payments made will be fully refunded.
- Refunds for cancellations initiated by us will be processed within [Insert Number] business days.
- No further compensation will be provided beyond the refund of the original payment.
5. Exclusions and Limitations
- Force Majeure: Dratech International Limited is not responsible for any cancellation or service failure due to circumstances beyond our control (e.g., natural disasters, governmental actions, pandemics, etc.). In such cases, refunds may be provided at our discretion but are not guaranteed.
- Third-Party Providers: If you make purchases or register for services or events through a third-party provider or platform, you will need to refer to their refund policies. Dratech International Limited is not responsible for refunds related to third-party services or transactions.
6. Disputes
If you believe your refund request has been unfairly denied or you have concerns about the refund process, you may escalate your complaint to our management team by emailing [Insert Email Address]. We will review the complaint and attempt to resolve the issue in a fair and transparent manner.
7. Changes to This Refund Policy
Dratech International Limited reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases or registrations made after the date of the update. We encourage you to review this policy periodically to stay informed about our refund practices.
8. Contact Us
If you have any questions about this Refund Policy or wish to request a refund, please contact us at:
Dratech International Limited
Email: Dreatechinternational@gmail.com
Phone: Nig (+234) 703 376 4201
By making a purchase or registering for an event with Dratech International Limited, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy.
Last Updated: 25th August, 2023